Payer Phone, Portal & EDI Payer ID Directory
Every minute on hold with the wrong department is unbilled time. Provider services lines, portals, and payer IDs for the payers you bill most — in one searchable table. Where data genuinely varies by state or region, we say so and show you where to look, instead of printing a number that's wrong for half the country.
National commercial payers
Blue Cross Blue Shield
BCBS is dozens of independent regional plans, not one company — phone numbers and payer IDs are affiliate-specific, and claims route to the member's local Blue plan. Most affiliates use Availity as the provider portal. The reliable path: the provider services number and payer ID printed on the member's ID card, or the affiliate finder at bcbs.com. Our timely filing table lists BCBS deadlines by affiliate.
Government programs
Three habits that make these contacts actually useful
Verify the payer ID against the card, every time. Universal IDs (UHC 87726, Aetna 60054, Cigna 62308) are safe defaults, but Medicare Advantage, Medicaid MCO, and exchange products sometimes route to different IDs. A claim sent to the wrong payer ID doesn't bounce loudly — it disappears quietly, and you find out when it hits a timely filing deadline.
Get a reference number on every call. A phone answer with no reference number doesn't exist when you appeal. Name, date, reference number, in the claim notes — that's the habit.
Use the portal before the phone. Claim status, eligibility, and remits are self-service on every portal above — hold time is for the problems portals can't solve. And when the answer is a denial, our appeal guides for UnitedHealthcare and Aetna cover the exact next steps.
We chase payers so your staff doesn't have to
Claim follow-up, denial appeals, eligibility, credentialing — our team works the phones and portals every day. Find out what outsourcing actually saves you.
Get a free billing audit